‘Tackling native speakerism in ELT’ – recording of the IATEFL 2016 panel discussion

5 10 2016

TEFL Equity Advocates

Finally, we got around to publishing the recording of the panel discussion on native speakerism that me, Burcu Akyol, Josh Round and Christopher Graham did at IATEFL 2016. In it we addressed the problem of native speakerism in ELT; that is:

a prejudice, stereotyping and/or discrimination, typically by or against foreign language teachers, on the basis of either being or not being perceived and categorized as a native speaker of a particular language. […] Its endorsement positions individuals from certain language groups as being innately superior to individuals of other language groups (Haughton and Rivers 2013, p.14).

We addressed the issue from three perspectives, that of a ‘non-native speaker’ (Burcu), a recruiter (Josh), and a teacher trainer (Christopher). Each of the speakers offered practical ideas how the prejudice against ‘non-native speakers’ can be overcome. There was also a 30 minute Q&A session.

For your convenience, the recording was divided into…

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TEFL Equity – why recruit non-native teachers

11 04 2016

In my previous post on teacher recruitment, I suggested that when recruiting, the first step is to know what you’re looking for. And when it comes down to it, what the Director of Studies always wants is a great teacher.

Simple, innit.

But when drawing up your job description/person specification, what to include? There are multiple qualities and ingredients in ‘what makes a great teacher’…Engaging, patient, professional, fun, able to convey meaning, a strong sense of learner needs, committed to designing lessons which meet those needs, reliable, with high standards, caring, and so on and so forth. The list is (potentially) endless.

In this follow-up post on recruitment, I want to consider if ‘native speaker‘ is one of those ingredients. Do you need to be a native speaker to be a great teacher? Should ‘native speaker’ ever be on the job description?

Looking at many adverts on online TEFL job sites, you’d think so.

But the question of TEFL Equity is currently gaining more and more attention in numerous forums, and there is a growing campaign to raise awareness of (continuing) discrimination against so-called non-native English speaker teachers (NNESTs). In fact, one of the plenary speakers at this year’s 50th IATEFL conference – Silvana Richardson – will be speaking on ‘The Native Factor‘ and looking at ‘…how the logic of the market is used to justify current discriminatory recruitment practices that still perpetuate the view that a(n unqualified) native speaker is preferable to a qualified and professional ‘non-native teacher’. And later, that same day at the conference, I will be part of a panel discussion on ‘Tackling native-speakerism: NNS, recruitment, teacher training and research perspectives‘, with me giving my perspective as a recruiter, alongside Burcu Akyol (NNS), Christopher Graham (teacher training) and Marek Kiczkowiak (research).

Being part of this proposed panel discussion led me to do some research via a survey into management attitudes towards recruiting non-native speaker teachers. I have gained some interesting insights, including comments like:

“I think they are often excellent teachers with the decided advantage of actually learning English themselves and I feel very conflicted about not employing them.”

“This is a non-issue for us. The key thing for us is that teachers are good enough to meet our standards.”

“I regret to say that in all the places I have worked in over the last 18 years there seems to be a mute expectation that in spite of some of the excellent CVs that we receive from NNests, they never actually make it to the shortlist. We seem to be silently advocating the myth that Nests are best.”

But first I want to look back on my experience. What’s my story been as a DOS recruiting NNESTs? Where have I stood within this debate?


Reflecting on my track record as a recruiter of teachers, my first thought was that I have always approached recruitment in a fair and equal way. I don’t recall deliberating much over the question of NESTs vs NNESTs, but I can think of numerous non-natives that I have interviewed in recent years, some of whom I have gone on to employ.

If I’m completely honest, though, looking further back, it perhaps hasn’t always been this way; I probably have fallen into the trap in the past of unconsciously thinking NEST is best.

The school I worked for in the mid 90s, like many others at the time in the UK, used the ‘native teachers only card’ as a selling point in its marketing, and when I became the DOS, it didn’t cross my mind too much when looking at CVs for potential teachers; as a new manager, I was keen to make the ‘right’ decisions, and consciously or unconsciously, I probably only really considered applications from native speakers.

Why was this?

Thinking back, I was never informed of a specific policy or directive, it was more that the school management could consistently be overheard telling prospective students and clients that ‘all the teachers are native speakers’, probably for reasons or perceptions such as these:

  • Native teachers would give a prestige factor
  • Students want to be taught by English mother-tongue teachers
  • Native teachers have a perfect grasp of the language
  • Students want to hear (& aim for) native pronunciation of the language
  • A need to be competitive with other local schools

As I gained more confidence as a manager, and began to develop my own managerial identity, I felt more able to break with this unspoken policy. The school was a teacher training centre, which meant I could sometimes select the best teachers from our courses, and, I recall that once, when in need of a new teacher, the latest best trainee happened to be a non-native teacher – Maja, from Slovenia. She had great English, and had just cruised successfully through the demands of a TESOL Certificate course; it was an easy decision to take her on.

Once I had this experience as a manager of recruiting and working with a non-native teacher, the benefits and advantages that NNESTs could bring to a teaching team were clear. I was much more interested in what non-native applicants could offer, and after Maja, other non-native recruits followed. I remember Marija, who brought a different kind of professionalism and experience to the team – she was certainly more serious about EFL than some of the other (native) teachers in the staffroom. And then there were a couple of Brazilian recruits – one was a Cambridge exam expert, and we needed someone like that for a new FCE course; the other used to talk about pedagogy with colleagues, try out alternative approaches in the classroom, and speak at conferences. I may have had occasional doubts about accent but his attitude towards CPD was something I was really keen to have on the team, and again, not necessarily typical of the native applicants or staff members at the time.

So, looking back at those perceived issues above, I came to realise that they didn’t really stand up. I don’t recall ever having any major complaints from students about these non-native teachers. They all had an excellent grasp of the language, having learnt it themselves to a very high level; their knowledge of grammar was arguably better than a lot of the native teachers on the team. And they were all popular, getting very good student feedback, and often requested by students booking 1-1 lessons, which is always a good sign.

And since then I have continued to consider and recruit non-native teachers, and it has, more often than not, been a very positive experience. Perhaps I needed Maja, to get me thinking differently about non-native teachers, to make me more aware of the benefits NNESTs can bring.

And my position now is this: when looking to recruit a great teacher, you absolutely should not discount applications from NNESTs. The process must be fair and equal. Students want to be taught by a great teacher, and the teacher’s mother-tongue is not an ingredient which defines how great a teacher they can be.


So, back to the management research. As mentioned above, I wanted to find out how other academic managers approached recruitment, and what attitudes there were towards recruiting non-native teachers.

I composed the following short survey and sent it to as many managers and management associations as I could reach:

1. Do you employ non-native English speaking teachers? (NNESTs)

2. If not, do you or your school have specific reasons for that?

3. If yes, what is the approximate ratio of non-natives to native speaker teachers on your teaching staff?

4. If yes, have you ever had any complaints or problems…

a. From students? (what about?)

b. From agents? (what about?)

5. What have you done in these cases? What was the outcome?

6. Any other comments about recruiting NNESTs?

There were 73 respondents, mostly from the UK and some from a number of other countries: UK 48, Italy 7, US 5, Ireland 3, Canada 3, Brazil 2, and 1 each from Argentina, Australia, Singapore, Thailand and The Ukraine.

This is admittedly small in scale but the research data and the broader comments from the respondents do provide some useful insights:

From the 73 respondents:

  • 63 = Yes they do recruit NNESTs
  • 10 = No they do not recruit NNESTs

Of the 63 who recruit non-native teachers:

  • 37 have had some complaints from students
  • 26 have had no complaints from students
  • 9 have had some complaints from agents
  • 54 have had no complaints from agents

The ratio of NNS to NS teachers: this varied hugely, depending on the context; for example, in Brazil and Argentina, 90% or more of the teachers in the respondents’ schools are non-natives. In the UK, the ratio ranges from 3% to 75%, but the average ratio is 20%.

Of the 10 respondents who do not recruit non-native teachers: none said that they have an explicit policy not to recruit NNESTs.

Student & agent complaints

According to the respondents, if students complain, it tends to be for the following reasons (in order of frequency):

  1. the pronunciation or accent of the non-native teacher
  2. they have travelled to an English-speaking country to learn English, and so expect to be taught by a native speaker
  3. the belief that they can learn real English from a native teacher
  4. a non-native teacher might sometimes use incorrect language
  5. students might use this as a pretext to try to move to another class (to join friends for example)
  6. a non-native teacher doesn’t know the culture of the context

If agents complain, it is because:

  • the agent felt native teachers were a selling point
  • they were not happy if the teacher is from the same country as the student
  • they send the students to a given country to be taught by native teachers

Some respondents commented that they were sometimes asked by agents or potential clients – ‘Are your teachers native speakers?’

Dealing with student & agent complaints

Managers dealing with these issues, or wary of potential complaints, proposed a number of strategies:

  • some might move the student to another class at the same level
  • some they might change the teacher
  • several suggested they may limit the teacher to lower level classes
  • one suggested they encourage the teacher to keep their L1 a secret
  • one said they might offer the student a discount to deal with a complaint
  • another said they would permit a free trial lesson before booking a course, to reassure a potential client
  • one said they are very clear to agents about their policy on recruiting NNS teachers and their agents trust them
  • another said they would do nothing if a student complained, they trust the teachers

The majority, however, said they would discuss the situation and explain the key information to the complaining student, namely that

  • their teachers are all well qualified
  • their teachers have good teaching experience
  • they have high recruitment standards
  • that non-native teachers have the advantage of having learnt the language to a very high level and so can empathise with their learners
  • that English is now an international language and students need exposure to multiple accents and varieties of English to survive in the real world
  • they adhere to an equal opportunities policy when recruiting
  • and that native teachers do not necessarily know the grammar as well as non-natives

Overall, it seems that there are some positives and some negatives in the responses. A majority of respondents do recruit NNESTs. Ten managers, however, do not. In some cases students and agents complain, but nearly all managers said they had resolved issues in a relatively simple way and come up with a range of strategies to handle them.

Many respondents commented that it was important for non-natives to have a high level of competence in English, which for some also meant having an accent which was not overly pronounced:

“We don’t look at N or NN status when we are employing a teacher. We look at the same skill set for both (experience, attitude, language analysis, clear pron etc.) and make a decision on that. Our NN teachers are amongst the best and most popular. Something they all have in common though is that they have nearly no L1 accent when speaking English…”

“Can be incredibly…invaluable in terms of having learnt a language to a high level themselves, empathy for learners and so on…For me, however, their command and production of English needs to be  pretty much perfect.”

On the whole, looking at the comments that respondents submitted, I definitely get an overwhelming sense of managers viewing the recruitment of non-native teachers positively. The clear majority of respondents go on to elaborate on the positives that incorporating NNESTs onto their teaching team has brought them, including (in order of frequency):

  • Better understanding of SLA; can draw on their own language learning experience
  • Ability to empathise with learners
  • Tend to have excellent grammar knowledge
  • Can provide a model for students which is motivating
  • Can bring diversity in experience and background to the teaching team
  • Tend to be more serious about EFL as a career choice
  • Can have better training/qualifications
  • Can bring exposure to a variety of English as a world language

“NNESTs often have a strong sense of vocation –it is a chosen career, rather than something that they ‘end up in’ (see Scott Thornbury, ‘The Unbearable Lightness of EFL’). In my experience those employed in the UK are less prone to coasting.
They’ve achieved to a very high degree what our learners are aspiring to do. They know the classroom from the other side, and they know the problems and challenges that learners face because they have faced and overcome them themselves. As a result they are often adept at lowering the affective filter. Their language awareness is often far superior to the novice TEFLI English native speaker (actually, considerably beyond novice – it’s the advantage  four or five years studying and learning English at degree level can give you!).”

“I would emphasize that there have been few complaints of this type, and NNESTs have consistently been among my best and most popular teachers.  Most share the fact that they are not native speakers with their students and use their background to inspire and motivate students.  Often students trust NNESTs more than native speakers in grammar lessons.  I think many students either do not realize their teacher is a NNEST or feel it is irrelevant.  It’s rarely an issue.  Overall, I’d say it’s considered a positive by students and staff alike, as NNESTs give us more diverse backgrounds and offer more insight into English as a world language.”

“On FAM trips and agent visits we make a point that some of our best teachers are NNESTs, they have unique insights into the language learning process as they have been through it themselves, they can help with motivation and speak with authority on learning English successfully to a very high standard.”

What next?

Despite some of the positives coming out of this small scale research, it is clear that discrimination and prejudice continue to occur in ELT recruitment.

The main reasons given for not recruiting non-native teachers, however, are based on stereotypes and false assumptions. Recruiters still continue to value teachers more highly because of where they are from, even to the point of ignoring applicants with better qualifications, experience and teaching skills.

An important step in finding a solution to this is certainly to do with raising awareness, and one way of doing that is through networks and associations.

Back in November, as Chair of the London DOS Association, I invited Varinder Unlu, DOS at IH London, to lead a workshop on the theme; her session ‘NESTs vs NNESTs’ highlighted the reality of English as an International Language, raised awareness of discrimination in TEFL job advertising, presented us with best practices in recruitment, shared some success stories in NNEST recruitment, and got us started as an association on formulating a Statement of Support for the TEFL Equity Campaign. (You can see the resulting statement here).

What was reassuring in that meeting was the level of conviction among the members present in the need for fair recruitment practices, and the range of positive experiences in working with non-native teachers in London. I might add that it is also encouraging to see non-native Directors of Studies becoming more and more common in our association.

These kind of stories need to be heard!

Managers need to understand that NNESTs offer many positives, and that student and agent expectations can be dealt with and explained away. I think my research shows that in the UK, a large number of schools employ non-native teachers with positive outcomes, and if it works here, where the majority of students are incoming visitors, then it should work in other contexts. I hope that the recruiters who do not recruit non-natives reflect on these positive experiences.

As one respondent to my survey said, “Since hiring my first NNEST I now look a lot more closely at NNEST applicants as the experience has been very good and we were able to manage the perceptions of students & parents. So to sum up, definitely the perception is out there that native is best…but if you have a strong relationship with parents and students it is not insurmountable to shift things and lots of positives can come through that.”


Getting Teacher Recruitment Right

16 03 2016


I recently presented at a conference on the topic of recruitment in an elective slot where the other sessions focused on 1) managing under-performing teachers, and 2) addressing issues with teacher development. Disappointingly, most of the conference attendees went to these other sessions, which is ironic because they wouldn’t have needed to if they had recruited the right teachers in the first place!

It’s true! As managers we are so immersed in dealing with the issues and problems posed by the people around us that we barely have time to stop and think how it could be different. If only we had recruited more positive or more committed staff…

‘Recruiting the right people is the key to our success,’ as someone somewhere once said – we’ve heard this before, right? But it couldn’t be more true. It all starts with recruitment. A language teaching organisation, after all, is only as great as its teachers. The teachers in our schools  – the operational core – are the main assets in an LTO.

But recruiting teachers is not a straightforward process. It is time-consuming, and complex, it involves human fallibility, and is easy to get wrong. And often, the managers tasked with hiring have little or no training in HR.

So what are the processes you need to follow to get teacher recruitment right?

Firstly, you need to know what you are looking for.

A team of teachers is made up of varying personalities, degrees of experience, and areas of expertise. You need to know your team well enough to have a clear profile in mind so you can identify what the strengths are and where the potential gaps lie. You might know that you need a new teacher for a certain course type, or for specific groups of learners. But do you also need someone who can take on a mentoring and coaching role, or who can see and bring in innovation? Or someone who is open to change and can encourage others to embrace new ideas too? Do you just need a teacher, or do you need the kind of teacher who will enhance your team, and help you achieve your institutional goals, now and in the future?

Being clear on this is the first step in recruitment.

Next, you need to be able to identify what you are looking for in the candidates who apply.

And this where the real difficulties begin. How do you know, when an impressive CV lands in your inbox, that the applicant in question really is the ‘enthusiastic, creative and passionate teacher’ they say they are? What is it that makes a great teacher, anyway? We could list multiple qualities to answer that question, but how do you distinguish them at interview?

I used to rely on my ‘sound judgement’, believing in my gut instinct and my ability to connect with and read a person’s character. And sometimes this has worked. But I have also failed miserably…

One approach which I now recommend is to develop a set of Competencies and Behaviours for Teachers – a transparent list of expectations for what your teachers need to know and do, and also the behaviours or attitudes that you’d encourage to enable the team to fulfill its potential.

[Shout-outs here to Gill Davidson at EC and Varinder Unlu at IH who both inspired me to explore and adopt this approach 🙂 ]

Teacher Competencies could include the following areas, for example:

St Giles London Central expects its teachers to:

Uphold strong professional values and practice

  • treat students consistently, with respect and sensitive consideration of cultural differences, and with regard to their welfare
  • focus on the learning of their students

Knowledge and understanding

  • have a confident understanding of language systems and be able to clarify details for students
  • use a range of strategies to promote learning


  • plan effective lessons, which are learner-centred and communicative
  • set challenging teaching and learning objectives
  • select, adapt and supplement materials to suit the needs, interests and expectations of their students

…and so on with other sections related to classroom management, students, learning and administration.

These competencies are all very important, but often what I am more interested in are the so-called Behaviours, which, for example, could include the following:

St Giles London Central encourages its teachers to:

Aim high

  • Consistently set high standards
  • Willingly take on challenges
  • Be creative and proactive
  • Develop own knowledge, expertise and learning

Build good working relationships

  • Be approachable
  • Be willing to share ideas and collaborate with colleagues
  • Listen to and take on board suggestions and feedback
  • Appreciate the needs and concerns of others

Have a shared purpose

  • Have a positive attitude
  • Be aware of differences, and understand others’ points of view
  • Support the school in new initiatives

Developing this kind of list of Competencies and Behaviours can be really useful for appraisals, and managing performance, but is also particularly helpful in recruitment. They give you a clear summary of the qualities you are looking for, and the interview questions and tasks can be designed to elicit evidence of them.

The Pre-, During, and Post Procedures

With all of the above clearly in mind, you can then follow the simple steps of a recruitment process. Sorry for the boring list below, but it is worth a quick look I think; the steps are simple, but after all these years, I can still get them wrong!


  1. Use shortlisting filters: these may include having a Certificate in TESOL, and a Degree; you can ask candidates to jump through an extra loop and complete an Application form (which helps to standardise the key information for all candidates); you could also discard applications with spelling errors in CV/Cover Letter…
  2. Provide pre-interview information: send a job description, a person specification (or the Teacher Competencies and Behaviours doc); inform candidates that referees will be followed up and asked whether there is any reason they should not work with under 18s; other policies can be included such as an equal opportunities or rehabilitation of offenders policy.
  3. Set a pre-interview task (e.g. send a double-page spread from a course book and ask them to plan a lesson) to go through in the interview – this provides you with a standard stage in the process which all candidates do, a huge help when comparing them afterwards.


  1. Interview with a panel of ideally 3, or at least 2, people posing the questions and noting the responses. It does give rise to possible logistical issues of course – do you have the staff, and do you and they have the time, to form an interview panel? But this is definitely best practice and minimises any potential biases and balances out perspectives. You will notice that you and your panel members will not always agree and will pick up on different points, but the discussion about who is the best candidate will be better informed.
  2. Have a set of pre-planned interview questions or script (to elicit evidence of the desired competencies & behaviours)
  3. Go through the interview task
  4. Seek explanations for gaps in CV
  5. Watch out for contradictions, frequent moving between jobs
  6. Keep notes & score answers; set a minimum score for passing the interview
  7. Tour of the school (make this part of the interview)
  8. Check their right to work
  9. Check, and scan, original copies of Cert TESOL & Degree etc


  1. If interested, get references asap! This is crucial. And don’t simply accept the referees suggested by the candidate; maybe you’d be interested to hear from a different previous employer, so just ask if you can contact them as well. Explore references which are too concise; ask for a telephone reference if necessary. I have several times in the past ignored less-than-positive references probably because I wanted a candidate and was projecting a positive light on them – and have later regretted it.
  2. Job offer – obviously give the good news with enthusiasm! Hopefully they will accept.
  3. Child protection and safeguarding procedures (DBS) – this is essential in my context where we accept 16 & 17 year olds on adult courses.
  4. Overseas Police checks – this is a new step, and just raises the bar a little in terms of child protection; namely asking for a police check in countries where the candidate has taught for 6 months or more in the last 5 years.
  5. Induction – very important to have a supportive and ongoing induction process.
  6. Get back to unsuccessful interviewees and provide constructive feedback when requested.
  7. Anything else?

So this is where I am at after years of interviewing and recruiting teachers. It is not a perfect process – can anything involving human interaction ever be perfect? – but it’s pretty comprehensive. I hope it helps you identify and get that great teacher! And then who needs to worry about managing under-performance and issues with teacher development… 😉


[In my next post on this topic, I’ll be looking at the issue of recruiting NESTS or NNESTs and ask whether ‘native-speaker’ should ever be on the job description.]

Personalised Development Groups – a new approach to TD

23 12 2015

Teacher Development (TD) has always been an area of interest for me as an academic manager. It provides a focus on a couple of key challenges which I enjoy taking on – how to raise teaching standards in a school, and how to grow a culture of learning and collaboration within a teaching team.

And managing change is something you always have to face as a DOS, and it also represents the kind of challenge that I relish.

They both allow us to prove ourselves, to set out a vision for quality, and to establish an identity as a Director of Studies.

So when I joined a new school (18 months ago), the TD programme was one of the first areas that I wanted to evaluate, and if necessary – change.


My beliefs about TD have evolved over the years and have been influenced by various ideas and guiding principles.

Teachers need to take ownership of their professional development:

“You can train me, you can educate me, but you can’t develop me. I develop” (Julian Edge, 2002)

Choice is an important element:

“Choice is a big deal. People can be subjected to assessment, appraisal and evaluation against their will. But no-one can be made to develop. Even if you have to compile a portfolio, you can’t be made to develop by doing it. Teachers are too good at faking it. We can fake development, and should do so, if someone tries to force it on us. But we develop as professionals if, and only if, we choose to. The motives may differ from teacher to teacher, but this we have in common: no choice, no way.” (Andy Curtis, 2001)

Too often, TD, unlike our aim for teaching, lacks differentiation:

“It is ironical that developments in education call for teachers to differentiate instruction as a pre-requisite for effective learning, while teacher education and CPD adhere to a one-size fits all philosophy” (Gabriel Diaz-Maggioli, 2004)

Being connected to the profession is an important factor – I have personally experienced the impact on my own development from connecting with practitioners both locally (for example via the London DOS Association) and more widely, via conferences or social networks (facebook, blogs) and online CPD (webinars).

Duncan Foord’s ‘The Developing Teacher’ (2009) has been a big influence; it contains a good section on theory, followed by loads of practical ideas for developmental activities.

Foord - The Developing Teacher

And finally, Catherine Walter’s study of evidence-based research (‘What professional development for teachers works best?’ 2012) gives us 2 important messages:

  • Good teaching leads to improved student outcomes
  • One of 3 key variables which lead to good teaching is: developing teachers ability to teach well

This study outlines 7 key ingredients for effective teacher development:

  1. It is concrete and classroom-based
  2. Involves teachers in the choice of areas to develop and activities to undertake
  3. Brings in expertise from outside the school
  4. Is sustained over time
  5. Helps teachers to work collaboratively with peers
  6. Provides opportunities for mentoring and coaching
  7. Is supported by effective school leadership

And these ingredients provided me with the criteria against which I could evaluate the existing TD programme when I took up my new post in the Spring of last year.


The school I joined was in good shape. It had recently achieved excellent results in a British Council inspection, the majority of teachers (almost 70%) were TEFLQ, it was a teacher-training centre for Trinity Cert TESOL courses, and part of a wider group with a strong reputation for quality.

So improving standards was not an urgent challenge, but it was what I set out to do, as I told the new team at my first staff meeting.

A weekly routine of teacher meetings already existed – this was a major plus – but I quickly realised there were some issues with the TD programme:

  • Not much time – around 20 minutes to squeeze in the TD
  • Not much space – 40 to 50 teachers in 2 joined-classrooms, so some teachers having to stand (not especially conducive to learning)
  • Some teachers needing to leave early to go to afternoon classes
  • A one size fits all approach – one TD session for whole team, so lacking in choice and differentiation
  • Passive format – easy to ‘consume’ without much engagement
  • Lack of ownership
  • Lack of follow-through into the classroom
  • Not much connection with the wider ELT community (some teachers had presented at the internal conference programme, but no-one had presented at IATEFL, for example)

The TD programme was coasting, so I started to introduce some changes to revitalize it.

The initial changes were minor and gradual; I set up some swapshops, included some split sessions to offer a choice of focus, had co-presenters deliver workshops with follow-up feedback sessions, and set up an online Wiggio forum to encourage ideas sharing and collaboration.

Then I had my big idea! Personalised Development Groups.

And here it is, set out in a slightly reduced proposal document.

Have a look at it.

What do you think of it as an idea? And what challenges do you think it presents in terms of managing and implementing change?

In my next post, I will look back at the PDGs project and comment on how to manage change, and I’ll reflect on the success (or otherwise) of introducing a new approach to the TD programme.


St Giles final logo

Personalised Development Groups – February to April 2015


To achieve a more tailored and personalised approach to teacher development at St Giles Central: Personalised Development Groups.

The aim is to break down the large teaching staff into small groups of teachers led by 1 or 2 Mentors (Permanent Teachers) with a focus on two areas:

  1. Individual teacher development needs
  2. A chosen Pathway (area of interest for research)

Individual teacher development – a more tailored approach within the Personalised Development Groups.

Pathways – to personalise Teacher Development by tapping into teachers’ areas of interest, and to explore questions related to it; to encourage teacher learning within a collaborative and supportive group.

Mentors take responsibility for a given Pathway; teachers are able to choose the pathway which they are interested in, allowing for personalisation and ownership.

Pathways include:

  • Learning technologies
  • Teaching exams
  • Learner autonomy
  • Pronunciation
  • Authentic materials
  • Language Awareness & Usage

Groups of maximum 8 people, comprising of 1-2 Mentors and up to 6 teachers – teachers should have a more active role in their development; groups stay together for a 2 month pilot period during which there are four sessions and a final meeting for groups to report back.

The TD Programme includes at least 2 PDG Sessions per month; the rest of the monthly TD Programme continues to include INSET for the whole team, and split workshop sessions.

PDG Activities to include:

  • Discussing individual teacher development needs
  • Planning interventions by mentor to support those needs, such as peer observations & mentor observations
  • Planning classroom based activities for teachers to explore needs-related development
  • Paired action research (related to chosen pathway)
  • Planning self observations (related to pathway or own development)
  • Setting up Group ‘Class Focus Days’ – each teacher in the group to carry out a set task/approach on a given day; to feedback later
  • Group reading/research
  • Workshop (led by Mentor and/or group member) – input related to pathway; feedback on paired action research
  • Watching webinar; online presentation; using youtube recordings of teachers
  • Keeping a teacher portfolio
  • Sharing / posting online (team wiggio)


The role of the Mentor-trainers

  • Coordinate their PDG and Pathway
  • Encourage, inspire, motivate, guide, facilitate…
  • Lead the Friday group sessions
  • Find/share relevant resources, reading, articles
  • Use PDG wiggio to prompt & steer the group
  • Set up and facilitate PDG Activities
  • Set up and oversee (paired) action research
  • Monitor group, and individual teacher, objectives (and re-set when necessary)
  • Record group & individual successes (or absence of participation)

Coordinating and supporting the mentor-trainers:

  • Senior teachers
  • Teacher trainers

Overall aims

To tap into the talents, interests and desire for added responsibility among the Permanent Teachers, many of whom are keen on the idea of mentoring / teacher training.

To provide a structure for mentoring

To tailor CPD to teachers’ areas of interest.

To encourage teachers to take more ownership for their CPD, with greater involvement and input on what they do and how.

To foster new working relationships and provide opportunities for collaboration.

To help teachers develop good habits in reflective practice through adopting an enquiry-based approach to teaching and classroom practice.

(For the Academic management team) to gain further insights about individual teacher strengths & areas for development.

To gain new insights and develop knowledge about best practice in ELT through multiple small scale action research projects.

To make the first steps towards presenting research/experience at IATEFL.


A song for a DOS

21 12 2015

Some pre-Christmas fun (at my school’s Talent show)…

Happy Christmas colleagues! And here’s to a successful, stress-free 2016 😉


Talent selfie

Revitalizing coasting teachers

17 09 2015

coasting title

This topic comes up fairly regularly at DOS meetings, with a particular DOS venting their frustration about a particular teacher, asking “how does everyone, ahem, rejuvenate coasting teachers?” Of course what they really mean is ‘how do you manage someone who refuses to develop?’; in fact I specifically recall a tabled question for discussion along the lines of ‘what do you do about the dinosaurs in your staffroom?’  Well, I was recently asked to deliver a training session on the topic, so here are the areas my session covered…

Firstly, I wanted to elaborate on the meaning or perception of ‘coasting’ – how could we define it, or at least describe it? Does it tend to refer to younger or older teachers, or all ages? And if it implies a pejorative connotation, what might be the opposite of coasting?

Here are some responses, both from my session and from PLNers who responded to my question on facebook:

  • Is it when you can’t be bothered to prepare anything so you just play a DVD?
  • Stuck in your comfort zone.
  • Not going to TD sessions because you’ve ‘done it all before’
  • Set in your ways
  • Doing something without putting much effort into it.
  • Reluctant to take on new challenges
  • Stale, jaded, routinized

I think age is irrelevant; any teacher of any age might be ‘coasting’, although it does come into other people’s perceptions (cf the question about dinosaurs).

One colleague shared the link to a fascinating talk given by Tessa Woodward on The Professional Life Cycles of Teachers where she explores the research of Michael Huberman into Teacher Career Cycles; his research looked at how teachers view older/younger colleagues, and whether managers tend to ‘typecast’ their teachers, the suspicion being that they ‘knew which teachers would grow stale’. He also outlined the typical phases that teachers go through if they remain in an institution over a long period. Interesting stuff.

The opposite of coasting? Teachers who are engaged, connected, developing, creative, who approach their work with a sense of enquiry, who go the extra mile. It is probably easy for most of us in this profession to picture past or present colleagues who seem to fit into these opposing ‘categories’.

Next, it is essential to consider the causes – what might cause a teacher to coast? And also consider what are the ‘threats’ for the school – why is it a problem?

There are of course multiple potential causes, summed up here in a slide from my prezi:

coasting causes

These possible causes all point to the need for managers to really know their staff, to find out what is behind the issue, and avoid ‘typecasting’. It might not always be what we think, or what our ‘bias’ might lead us to believe.

And the threats? Why should coasting teachers concern us? If the coasting teacher is popular with good student feedback, is there a problem?

coasting discuss

I think there is.

As managers, we must be consistent. We must expect and ask the same of all our staff, not just the ones who respond positively to our demands. Of course, if a coasting teacher is keeping their students happy, then it is easy to let them off the hook, and avoid dealing with the issue. But the result of this is to turn an issue into a long-term problem, because the more you turn a blind eye, the harder it becomes to deal with; a coasting individual can potentially have a negative impact on students, on other staff members and ultimately on the institution.

So how to manage it?

The first thing is to confront your own perspective: why do you feel bad about asking the coasting teacher to get out of their comfort zone and engage in their work? What are you really asking of them?

Now the institution I work in is accredited by various inspection schemes, we strive for quality, we are continuously aiming to drive standards, and we have a good reputation.

So my perspective on this matter is that all I am asking is for teachers to meet the standards and expectations of the school. This is not some kind of hidden, secret trick; I have not seduced anyone to come and work for me and then sprung something unexpected on them. I don’t think I am asking too much.

To ensure the academic vision is clear, then, there are 3 management headline strategies: Communicate, Lead by example, and Culture.

Communicate your values and expectations consistently – at the recruitment stage (in job descriptions, interviews, contracts, induction), in staff handbooks and teaching guides, in meetings, 121s & appraisals, newsletters, and so on and so forth. In spite of what I said above, I think more could be done to be transparent and consistently clear so that staff know what is expected of them (this LAM SIG event on the theme of Communication could be worth catching…)

Lead by example – be a model for the values of the school, share what inspires you and your own learning and development. (Controversial thought – is the cause of a coasting teacher a coasting DOS?)

And promote a culture of learning, collaboration and development – look to recruit teachers who are engaged, don’t ignore the power of a positive staffroom. And give opportunities to those who shine and go the extra mile, not just to the next longest-serving teacher in line.

Then there is clearly a need to manage performance.

coasting perf mgmt

In appraisals and catch-up chats, you need to address under-performance (coasting), explore the possible causes, (re-)highlight the expectations and standards, and set goals which will improve performance. I know that some managers and teachers feel that measuring teaching performance is too abstract (and for some, too controversial), but there are tools which can help both to do this. The European Profiling Grid is one such tool; it attempts to describe training and qualifications, and teaching competencies and behaviours from entry level to very experienced, and can be used as a reference for discussion between manager and teacher to look at standards and set goals.

And, finally, it is important to understand and manage motivation.

coasting motivate

Deal with the hygiene factors as much as you can – ensure good work conditions and facilities, keep admin and prescriptive policies to a minimum – and really enhance and emphasize the motivators. Set out a relevant and varied teacher development programme with choice and collaboration at its heart, offer job variety and challenge with a range of courses and responsibilities, allow space for autonomy and creativity, share positive feedback, say thank you and offer praise, and give recognition to those who go the extra mile.

Once these areas have been considered, and these management strategies acted upon, and lots of specific and positive support has been given, then you should have managed to set out a clear pathway to revitalize a coasting teacher.

Do you have a success story to share? How did you deal with a coasting teacher?

Or are you in the midst of an on-going saga? Where and how are you getting stuck?


Communication – from a manager’s perspective

8 09 2015

Communication event flyer

As one of the IATEFL LAM SIG  Committee members, I’m delighted to be involved in organising another conference event, this time with ELT Ireland.

The them of this event is Communication from a manager’s perspective. Here is the big sell:

In modern and successful English Language Teaching Organisations, effective communication plays a critical part yet it will always be one of the most difficult and complex skills that the ELT Manager needs to develop.

Whether it be communicating with staff, students, line-managers, other stakeholders or the wider ELT community, managers need to develop wide-ranging skills, plan strategically and employ a variety of tools – all of which requires constant re-assessment.

The IATEFL Leadership and Management Special Interest Group and ELT Ireland invite you to a 1 day event on Saturday October 3rd in Dublin to explore the issues and challenges involved in getting communication right.

With plenaries from George Pickering and Fiona Thomas, ELT-ed sessions, and talks and workshops from Michael Carrier, Loraine Kennedy, Maureen McGarvey, Gill Davidson, and Mike Hogan, there will be much to inspire you and provoke thought and debate.

We are also very grateful to have sponsorship from Cambridge English Language Assessment for the day’s catering and refreshments.

Hope to see you there!

To book the event, please register here https://secure.iatefl.org/events/step1.php?event_id=97

Developing managers in the digital age

8 10 2014



I am very excited to be involved in organising an event in late November to mark the 25th anniversaries of the IATEFL Leadership and Management SIG and the London DoS Association.

The theme is managers and technology and we have a great line-up of speakers.

Here is the big sell:

Developing managers in the digital age

As the role of technology in education becomes more central, and the range and capability of online teaching & learning resources grow; as the expectations of EFL students and agents become more demanding, and the need to stand out in a crowded market place becomes more urgent; how can we as managers in Language Teaching Organisations ready ourselves to face the challenges of the digital age?

What role should technology play in ELT, and what are the best strategies to implement it in our schools?

And what are the digital literacies we need to develop to ensure we are at the forefront of education both as managers and educators?

The Iatefl Leadership and Management SIG and the London DoS Association have joined forces to mark their 25th anniversaries with an event to allow school owners, principals, academic managers, teacher trainers and teachers to explore these questions together.

Plenary Speakers:

Nicky Hockly, Fiona Thomas, Nik Peachey, Shaun Wilden & Philip Kerr

Friday November 28th

16.30 – 19.30 then drinks reception sponsored by Pearson

Saturday November 29th

09.00 – 17.00

Venue: St Giles International, 154 Southampton Row, London WC1B 5JX

Registration: http://secure.iatefl.org/events/event.php?id=84



The first 90 days

3 08 2014
Every cloud has a silver lining - @cgoodey #eltpics

Photo by @cgoodey #eltpics


If we decide to offer you the role, what would you aim to achieve in your first 90 days?

This was one of the questions I thought I might be asked when preparing for the interviews I had to undergo for my new DOS job.

In the event, it wasn’t one I was asked, but, having got the job, and now that I have passed that mini milestone, I thought I’d look back at my notes to see how I am doing so far, and how closely I have followed my scribbled plans.

To put my notes into context, it is worth pointing out that I was interviewing for a school that had recently been rated a centre of excellence after their BC inspection, and rated Outstanding by ISI.

I was going to be in the ELT equivalent of David Moyes’s shoes, taking over from a ‘title-winning’ Director of Studies. And it didn’t turn out so well for Moyes!

So, taking over a team which has been assessed as excellent – how do you make your mark whilst at the same time ensuring the level of quality at least stays the same, if not improves? And coming back to the hypothetical interview question – what to do in my first 90 days?

These are my pre-interview notes:
[screen pic of my evernote]



A smooth transition was my first goal – keep the school running as seamlessly as I could.

The scale of a larger school can be initially daunting – the number of students, classes, teachers, classrooms, the timetable spreading over multiple pages; everything much bigger than my old school. And with weekly enrolment, that’s a lot of balls to keep in the air, and I felt it was really important to make sure there were no operational cock-ups.

I also knew that previous senior appointments in the school had come internally, so having an outsider take on the DOS role would be a significant change for everyone. I wanted to quickly reassure and build confidence in me as the new DOS.

Getting to know the team – the next main goal.

It was going to be so important to get to know my new team as quickly as possible – line manager, academic management team, teachers, and registration team. It is a lot of people, and the opportunities for getting to know everyone are not always apparent.

I knew there would be regular management meetings; it would be relatively straightforward to get to know the Principal and his management and communication style.

I would be working in an office together with the ADOS – we would have to establish a close working relationship quickly, and thankfully that has been very easy to do.

There would be weekly teacher meetings; a chance for teachers to get to know me – and I made a point to prepare a short introductory presentation of me and my background, my first impressions of the school, and my beliefs and goals, for the teachers meeting at the end of my first week.

But getting to know a large team of teachers individually – over 40 of them – has been harder. As etched out in my pre-interview notes above, I knew I would need to be visible and approachable. The DOS office is great for concentrated work, but a too-easy hide-away, and I knew I would have to make an effort to get out and be around the staffroom – ‘MWBA’ as I’ve heard George Pickering call it, Management By Walking About. So, lunches taken with the teachers in the staffroom, milling around with them in coffee breaks, little chats and small talk here and there – all have been ways to gradually get to know the teachers.

Another key strategy for really getting to know your team is having a regular one-to-one chat with them; I call these ‘catch-up chats’ and tried at my last school to ensure I had a 121 every 8 weeks or so with each teacher. It is a great way to find out more about ‘the person behind the teacher’ – what their motivations are, their interests outside of EFL, their hidden talents. This part of my plan has been harder to achieve; I’ve managed to have chats with some but not all, including some of the senior teachers who I intended to prioritize – I need to find a better way for scheduling these catch-ups at times convenient for them and me.

Of course, another great way to get to know your new teaching team is to observe them in the classroom – and, as planned in my notes,  I quickly organized rounds of buzz observations (also called drop-ins) to see teachers in their teaching context. Although you don’t get to see the full arc of a lesson in a 15-20 minute buzz obs, you can still gain a good idea of how each teacher works in the classroom, and an overall sense of the strengths of the team; and as long as you let them know more or less when you will be dropping in, then I think this kind of observation is less daunting for teachers, and also perhaps less artificial – which more ‘formal’ observations can sometimes be.

I also felt it would be important to get to know the students in the school, or at least for them to know who I was. I made sure that I went round to every class in the first week and introduce myself, and ask the students a few questions. I also wanted to ensure I was able to meet and greet new students each Monday, and be visible where possible during orientation.

Other goals at the start

If I were to get the job, I knew the first big event wouldn’t be too far away – and so getting started on planning for the summer would also be an important initial objective. Recruitment can be so time consuming, and is so critical that I knew I would need to devote time and energy on this; I felt that the first few appointments I made would reflect strongly on me, so it has been important to get them right.

The new school is part of a group, and I thought that I might find benefits from becoming part of a team of other DOSes, so finding ways to get to know new colleagues at sister schools, and explore ways to collaborate was also an objective for the first three months. I have managed to achieve this with the DOS at the closest school, and it is really reassuring to know there is someone from the group I can contact to ask questions and share ideas with.

Finally, a welcome drink also seemed a good idea to organize within the first 90 days. A social event is a great way to show yourself outside of the role, and can help to ‘demystify’ the manager.

Photo by @fionamau #eltpics

Photo by @fionamau #eltpics

Being new

These first 90 days have whizzed by. There has been lots to learn and learn quickly; it has been refreshing to see new ways of doing things, and to bring fresh eyes and perspectives on things; it has also been good to establish new norms in the way I work – things I wanted to introduce before in my old school but found the norms there hard to break.

The goals I imagined before my interview were fairly obvious; the school hasn’t needed a dramatic and immediate sea change, and I have been lucky in that respect. A DOS taking on a failing academic team would have needed more radical objectives in the first three months.

But I’d be interested to know of other experiences or suggestions for the initial goals of a new team manager. What else could I have planned for?



It’s good to talk, isn’t it?

18 03 2014

English UK Management Conference 2014

It is becoming a commonly stated view that among all the possible forms of teacher development, having a good chat about teaching, with both colleagues and teachers elsewhere, is perhaps the most effective. Schools should be providing spaces, and academic managers looking for opportunities, to facilitate this. And beyond the school walls, the last couple of years have seen an explosion of teacher communities online – on LinkedIn, Facebook and Twitter – where weekly discussions on teaching best practice, materials-sharing and problem-solving abound.

But what about this kind of activity for managers? Do similar opportunities exist? If they do, where are they? And if they don’t, what’s stopping us? If having a good chat is good for teacher development, shouldn’t it also be good for manager development?

This session will look at ways for academic managers and directors of studies to get beyond their solitary existence! We’ll share some burning issues, consider what makes a successful community of practice, and see how we can join the ELT management conversation.

Questions to consider (please post thoughts in the Comments section):

  1. What opportunities exist for ELT managers to meet and chat?
  2. Do these opportunities meet our needs?
  3. Would ELT managers in the UK benefit from being part of a CoP?